How Can I Track An Order I Have Placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please email us at and we’ll be happy to help!

Is My Credit Information Stored Safely?

Information is stored by encrypted 3rd party payment processors and Tenby never stores any of your credit information.

How Is The Information I Give Used?

Information you submit (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional updates and information on sales. You can always opt out of promotional materials.

What Is GOTS Certification?

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

How Do I Take Care Of My New Tenby Products?

We recommend a cold-water wash for our products and tumble dry on low. The very best for clothing is to hang dry! This saves energy, and will ensure the longest life possible for your clothing.